Greenhouse School Websites

Vacancy:
Customer Success Manager

The Role

We have a vacancy for a Customer Success Manager, based in our office in Greenwich.

Our project managers play a key role. Once a school commissions a new website, you will be responsible for helping guide the school through the process step by step. From discussing the design with the school, liaising with our design team, discussing feedback and finally liaising with our developers. With a focus throughout on ensuring that the school is happy and ultimately successfully launch an amazing website.

You will also have the opportunity to help schools with other projects such as their logos and branding, mobile apps, print design and prospectuses.

The role involves liaising with schools by phone, video conferencing and email, managing resources and adding content to websites.

Benefits

  • Salary: £20 - 26k pa, depending on skills and experience, plus discretionary bonus
  • Hours: 9-5, 37.5 hours per week
  • Potential to structure the role around school hours and holidays
  • 25 days holiday per year (plus Bank Holidays)
  • Casual dress code
  • Fun and friendly work environment
  • Awesome views of the Thames from your riverside desk

About you

ESSENTIAL

  • Confident telephone manner
  • Excellent organisational skills
  • Flawless written and spoken English
  • Precise attention to detail

DESIRABLE

  • Basic understanding of HTML and CSS
  • Experience with a Content Management System
  • Experience with editing images in PhotoShop
  • Experience working in the web design and development industry

PERSONAL QUALITIES

  • Friendly, enthusiastic outlook
  • Reliable & dependable
  • Attention to detail

How to apply

To apply, please initially send us an introductory email:

  • give 3 reasons why you think you’re right for the job
  • attach a CV
  • the subject of your email should say how you like your coffee/tea (so we know you've thought about your application!)

We're sorry but we may not reply to every application.

AGENCY APPLICATIONS WILL NOT BE ACCEPTED.

Other positions

As a growing company we're always on the look-out for talented:

  • Designers
  • Developers

Whilst we don't have any specific vacancies at present, please send your CV and / or a link to your personal website to job@greenhouse.email.